FAQ

What comes in a Living Tea shipment

Our customers are extremely important to us. We truly appreciate our customers, friends and fellow tea-lovers out there. For that reason, we include a handwritten note in every package with brewing tips, suggestions for teas we think you'd enjoy based on your order history, tea quotes and other goodies. We also send samples of our best seasonal teas, a nice description of what defines a Living Tea, a general brewing guide, and other material to help you on your tea journey. We use all recycled packaging and advertising material, and do our absolute best to be mindful of the environment in our business practices. We are obviously tree lovers who believe that dendolatry (tree worship) is perfectly normal, and highly encouraged.

Secure as Fort Knox, digitally speaking

We take the security of two things very seriously, our customer’s information and our tea. For this reason, we built our store on Shopify, which maintains the highest level of PCI compliance. From annual on-site assessments that validate compliance to continuous risk management, Shopify works very hard to ensure shopping cart software and ecommerce hosting is secure.

Affordable Timely Worldwide Shipping

Living Tea charges standard $7 on shipping for all orders under $125, $10 for shipments over $125, and $15 for heavy shipments. We are currently in the process of refining our shipping process to give exact domestic and international shipping rates by weight and location, at the best possible price. International rates vary based on location. Under special circumstances, we may ask for coverage of additional shipping costs via paypal, if the shipment is extremely heavy and incurs high charges. We ship priority USPS and orders are sent out within 48 hours, with rare exceptions, for which we will always notify you via email. Upon fulfillment of your order, you will receive a tracking code via email so that you can track your package in real-time.

Living Tea ships nearly everywhere in the world. If you have any trouble with shipping to your location, please email us at livingteas@gmail.com and we will do our best to accommodate your request. Standard shipping outside the US is $20, and we will reimburse our customers via paypal if we are able to ship for cheaper. We will also ask for our customers to cover shipping charges over $20 via paypal.

For expedited shipping, please email us.

Returns and Refunds

We are extremely proud of the teas that we carry and the farmers who work so hard to produce such amazing teas. Due to health regulations, we can not accept returned teas. Therefore, sale on teas are final unless you contact us before we ship and we are able to cancel the order. If you are uncertain about teas that you have never tried, such as Puerh or Aged Teas, we recommend contacting us beforehand so that we can help guide your purchasing process.

Regarding teaware, we do not allow customers to return teaware once it has been shipped, except for individual cases that we will review. We make every effort to clearly describe and photograph the wares on the site so that you can make a purchase that you feel good about. In the event of broken teaware, Living Tea will cover half the total cost of the item plus shipping, and remit payment via paypal. We work very hard to pack our wares securely, and have only experienced two cases of broken pieces in the past five year. Claims taken up with USPS must be submitted by the customer.